Practice Charter


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Patient’s Responsibilities

We ask that you treat our doctors and all practice staff with courtesy and respect.

The first hour of the morning can be extremely busy. Please keep telephone calls brief. If possible, leave routine calls until later in the day.

You are responsible for your own health and that of your children. Please take the advice given to you at the practice. Let us know immediately if you change your address or name and remember to give your phone number and postcode.

Please speak to a member of the practice staff if you wish to see your medical records. This can then be arranged with your doctor. There may be a fee payable. if you have signed up for online access you can also view your records this way.

Please use the out-of-hours service in a responsible manner.

If tests are ordered for you, please ask your doctor or a member of staff about receiving the results.

Please refer to the rest of this website to get the best out of the services available including details of our repeat prescription procedure.

You can discuss any medical matter with the doctor, including asking for a second opinion.

Text reminders are sent for your appointments. Please let us know if you are unable to keep an appointment. You can text to cancel your appointment.  We can then offer that appointment to someone else.

Where an appointment or acknowledgement of a routine referral for a hospital appointment is not received within six weeks, contact the hospital concerned.


GP’s Responsibilities

You will be treated as an individual and will be given courtesy and respect at all times. You have the right to be treated confidentially.

Respect for religious and cultural beliefs will be honoured.

You have the right to information about your own health (illness and treatment, possible side effects, prevention of recurring illness etc). We will offer medical advice and information for promotion of good health. You have the right to see your own medical records subject to the limitations of the law.

Home visits will be made when requested. These visits are then triaged by the doctor who will make a decision on whether a visit is appropriate or not.

We may give you test results when you telephone the surgery for them, or you may be asked to make an appointment with the doctor to discuss them.

On registering as a new patient, you will be offered a health check with the Healthcare Assistant or Nurse.

If your doctor believes that you need a second opinion, then they will arrange this.

You will be given a time to see the doctor in accordance with the system used in the practice. If there is a substantial delay for any reason, you will be given an explanation.

Repeat prescriptions will normally be ready within 48 working hours from the surgery or for collection from a local pharmacy, following your written request arriving at the surgery.

Routine referral letters for hospital appointments will normally be dispatched from the surgery. Urgent referrals for hospital appointments may be faxed, telephoned or provided as a handwritten note for the patient to take to the hospital.