Did Not Attend Policy


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A large number of appointments each month are wasted due to cancelling too close to the appointment time or due to ‘Did Not Attend’ (DNA), i.e. the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change appointment. The effects of these are:

  • An increase in the waiting time for appointments;
  • Frustration for both staff and patients;
  • A waste of resources;
  • A potential risk to the health of the patient.