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Contact Us Online
Important
We are unable to provide an appointment once we reach the capacity.
Alternate options can be discussed with our staff members if required.
What is Accurx?
Accurx enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically, and offers around the clock NHS self-help information, signposting to services, and a symptom checker.
Total triage is a system where every patient contacting a GP practice provides information about the reason for their contact before any appointment is booked. It has been designed to get as many patients using the online route as possible to submit their requests, this has many advantages including:
- Taking pressure off the phones so those who need to use the phone benefit from short wait times (basically all patients then benefit).
- Reception staff have more time to help these, generally more vulnerable, patients.
- You have a validated digital route to communicate by message with the patient.
Total triage allows patients to submit their symptoms or requests to their own GP electronically, and offers around the clock NHS self-help information, signposting to services, and a symptom checker.
Total triage has been built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and signpost patients to the right place at the right time for their care.
How to use Accurx?
- For medical appointments please use the "Medical Request" on the form.
- This will be read by a member of the team within 2 working days.
- For urgent help, contact your GP. If they are closed, visit NHS 111 online or call 111. In an emergency call 999
- For sick notes, letters, test results, and repeat prescriptions please use "Admin Query" on the form.
Contact us online, if you need help with a non-urgent medical or administration request.
All patients need to submit their request via the online consultation system. Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. Our staff can complete the form on behalf of patients who cannot use the online system directly. You can also ask a family member or care provider to complete the request if you prefer.
This means that all requests are dealt with in a single process which is simpler and more efficient and allows the entire team to co-ordinate their efforts, sharing, reassigning, advising.
A clinician will review all the medical requests and assign to the most appropriate resource based on the information provided by the patient, this could be a GP, pharmacist, physiotherapist, etc. and assess how best to manage the request i.e. face to face appointment or telephone consultation.
The total triage service will have a staggered opening time to cope with demand and allow us to safely manage the number of patients we can consult with on a daily basis. You will not be able to send your GP a total triage form over the weekend, when you should instead contact the NHS 111 service. NHS 111 will put you in touch with the out of hours doctor if your problem needs GP assistance over the weekend