NOTICE TO ALL PATIENTS
Due to the Coronavirus Outbreak, how you contact your GP will be different at the moment. This is to limit face-to-face contact where possible and help stop the spread of coronavirus. Face-to-face appointments are available to all patients, but you may be asked to discuss your conditions over the phone or online first to assess what would be most appropriate for you.
OUR SAME DAY TELEPHONE CONSULTATION WITH A GP:
0300 033 7700 Option 1 Then 1
THE ABOVE LINE IS OPEN FROM:
8.00AM TO 09.00AM (MONDAY TO FRIDAY)
2.00PM TO 3.00PM (MONDAY TO WEDNESDAY & FRIDAY)
For SAME DAY MORNING SURGERY GP Telephone Consultation, please call between 8.00am and 09.00am or use Online Services to book appointment.
For SAME DAY EVENING SURGERY GP Telephone Consultation, please call between 2.00pm and 3.00pm or use Online Services to book appointment.
You can also book online for routine appointments for a telephone consultation via Patient Access (Appointments via online can be booked upto two weeks ahead)
If you don’t have access to make online bookings please see one of our reception staff who can provide you with your unique login details and help to download the my GP app. Once you have registered to use the online services you will be able to book appointments online and order repeat prescriptions.
CONSULT GP ONLINE
Online Consultation availability
Please note that the online consultation forms are available during the following times:
Monday to Friday: 8am to 5.00pm (excluding bank holidays)
At other times, you can get urgent advice or care by:
- calling NHS 111
- online at https://111.nhs.uk/
- calling NEWHAM GP CO-OP on 0207 511 8880
Face-to-face appointments will shift to ‘telephone and virtual’ consultations and all patients will be triaged by a medical professional to determine whether they need an appointment.
These are designed to reduce the spread of the virus and minimise the impact of COVID-19 on our most vulnerable and frail patients.
Following a telephone appointment if the doctor needs to see a patient arrangement will be made accordingly.
Our Practice Offers an appointment including weekends and late evenings, with a local Hub 'Newham 7 Days a Week Access Service' and this can be booked at the reception/via telephone.
Minor Illnesses can be booked with our Practice Clinical Pharmacists or with the Community Pharmacies Consultation Services.
Social Issues can be booked with our Practice Social Prescribers. Social Prescribing
Appointments can be pre-booked up to 4 weeks ahead and also Priority Appointments are available for Vulnerable and Elderly patients up to 4 weeks ahead. When making these appointments our Practice Staff who are Care Navigators will be able to offer the appointment accordingly depending on your medical issues/symptoms - i.e Telephone consultation/Face to face appointments.
Extended hours (by appointment only) on Saturday between 8.30am and 12.00pm with the Nursing Team
PLEASE RING 0300 033 7700 Option 1 Then 2
THE ABOVE OPTIONS ARE OPEN FROM:
10.00AM TO 4.00PM (MONDAY TO FRIDAY)
PLEASE RING 0300 033 7700 Option 2
THE ABOVE OPTION IS OPEN FROM:
10.00AM TO 12.00PM (MONDAY TO FRIDAY)
TELEPHONE ADVICE, GENERAL QUERIES, TEST RESULTS:-
PLEASE RING 0300 033 7700 Options 3 & 4
THE ABOVE OPTIONS ARE OPEN FROM:
9.00AM TO 6.00PM (MONDAY TO FRIDAY)
Dedicated Phone line is available for patients over
75 years of age
Appointments with the Nurse
Appointments with our Practice Nurses are available for smears, childhood immunisations, and other vaccinations.
Please telephone our receptionists to make an appointment with the nurse. Please make a separate appointment for each family member needing to be seen.
Our Practice Nurses try to see patients on time. If the Practice Nurse nurse is running more than 30 minutes late, you will be informed. Unfortunately, as a result of late attendances, we have decided that if you are late by more than 10 minutes and you have not informed our receptionist prior to attending, then we may request you to re-book an alternative appointment. Therefore, please inform us if you cannot make your scheduled appointment, as another patient could be seen. If you fail to attend 3 appointments without notification, an alert is inserted into your medical records. If this persists, you will unfortunately be removed from our Practice's register.
Please note: It is your responsibility to ensure that we have up to date contact details.
CALLING IN AT OUR SURGERY:
Our receptionist at the surgery will be pleased to arrange appointments for you and help you with any queries you may have.
They are there to help you obtain the very best possible service from the practice.
Please help them to help you by giving as much information as possible especially in an emergency.
We would wish to assure you that the rules of confidentiality apply to all of our practice staff.
Patient 'Did Not Attend' (DNA) Policy
A large number of appointments each month are wasted due to cancelling too close to the appointment time or due to 'Did Not Attend' (DNA), i.e. the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change appointment. The effects of these are:
- an increase in the waiting time for appointments;
- frustration for both staff and patients;
- a waste of resources;
- a potential risk to the health of the patient.
Appointments that are cancelled within 1 hours or less of the scheduled time will be classed as a DNA and recorded in the clinical system.
If a patient fails to cancel a pre-booked appointment as above, or fails to attend, on at least three occasions in the last 6 months, a first warning letter will be sent to the patient, advising them of the disruption and effect on patients and staff. This is sent with approval of the patient's named GP.
If the patient again fails to cancel a pre-booked appointment as above, or fails to attend, a second warning letter will be sent. This is also sent with approval of the patient's named GP.
If the patient fails to cancel a pre-booked appointment as above, or fails to attend, after receiving a second warning letter, the matter will be discussed at a practice meeting and a majority agreement will be reached as to whether the patient will be removed from the practice list, or allowed to remain with possible restrictions on booking appointments. In either case, a third and final warning letter will be issued.
Warning letters are valid for a period of 12 months. Removal based on warnings greater than 12 months old will be invalid - in this case a further formal warning and period of grace will be required.
Repeat prescription ordering and routine appointment booking (OPEN UPTO 4 WEEKS AHEAD) and emergencies appointment (OPEN FOR 24 HOUR) are now available online via the Patient Access link. Using this service patients can also access their medical records for information regarding their medical problems, medication and adverse reactions.
To sign up to use this service please contact reception for your online registration instructions. Once you have registered to use the online services you will be able to book appointments online, order repeat prescriptions and access your medical records.
Cancel An Appointment
If you are unable to keep your appointment or no longer need it, please inform the surgery as soon as possible. This will enable us to offer your appointment to another patient. Text reminders are sent for the appointment. If you are cancelling the appointment please text back to inform cancellation.