Show Side Menu
To view, print or save our practice booklet, click here
Consult with your GP online
Click here for Patient Access
NHS Choices
GDPR and Privacy Notice
Useful Resources
Call 111 - When it is less urgent than 999

Appointments

 

To book same day GP appointments, please use our ONLINE SERVICES, if you have an account with us. Otherwise, please CALL the surgery.

TELEPHONE

OUR SAME DAY GP APPOINTMENT LINE FOR EMERGENCIES IS:

0300 033 7700

THE ABOVE LINE IS OPEN FROM:

8.00AM TO 09.00AM (MONDAY TO FRIDAY)
2.00PM TO 3.00PM (MONDAY TO WEDNESDAY & FRIDAY)

 

For SAME DAY MORNING SURGERY GP Appointments, please call between 8.00am and 09.00am or use Online Services to book appointment using 24 hour slot.

For SAME DAY EVENING SURGERY GP Appointments, please call between 2.00pm and 3.00pm or use Online Services to book appointment using 24 hour slot.

ONLINE:
You can now book routine appointments online via Patient Access (Appointments via online can be booked upto four weeks ahead) 

 

If you don’t have access to make online bookings please see one of our reception staff who can provide you with your unique login details. Once you have registered to use the online services you will be able to book appointments online and order repeat prescriptions.

CONSULT GP ONLINE

CONSULT YOUR GP ONLINE IS ALSO AVAILABLE NOW FOR THE PATIENTS.  (FOR MORE INFORMATION PLEASE CLICK ON THE TAB ON OUR HOME PAGE

 

To avoid disappointment, please book as soon as possible.

Please remember: 1 problem per appointment. More than 1 problem inevitably makes your appointment over-run and this will likely cause the appointments following yours to run late.

TELEPHONE ADVICE, GENERAL QUERIES and PRE-BOOKABLE APPOINTMENTS

0300 033 7700

THE ABOVE LINE IS OPEN FROM:

9.00AM TO 6.30PM (MONDAY TO FRIDAY)

 

  • The practice also offers pre-bookable online appointments and telephone appointments which can be booked up to four weeks ahead.

  • Extended hours (by appointment only) on Saturday between 8.30am and 12.00pm.

Appointments for the above sessions can be booked during the week. Please contact the surgery on Monday morning for these appointments, as they get booked up quickly.

Please arrive 10-15 minutes before your given appointment time and inform the receptionist or use the self-check in system so that the doctor/nurse will know that ypu are here.
Please give 24 hours' notice to cancel an appointment.

Our practice clinicians try to see patients on time. If a doctor, nurse or any other Clinician is running more than 30 minutes late, you will be informed. Unfortunately, as a result of late attendances, we have decided that if you are late by more than 10 minutes and you have not informed our receptionist prior to attending, then we may request you to re-book an alternative appointment. Therefore, please inform us if you cannot make your scheduled appointment, as another patient could be seen. If you fail to attend 3 appointments without notification, an alert is inserted into your medical records. If this persists, you will unfortunately be removed from our Practice's register.

Please note: It is your responsibility to ensure that we have up to date contact details.

CALLING IN AT OUR SURGERY:

Our receptionist at the surgery will be pleased to arrange appointments for you and help you with any queries you may have.
They are there to help you obtain the very best possible service from the practice.
Please help them to help you by giving as much information as possible especially in an emergency.
We would wish to assure you that the rules of confidentiality apply to all of our practice staff.

Patient 'Did Not Attend' (DNA) Policy

Introduction

A large number of appointments each month are wasted due to cancelling too close to the appointment time or due to 'Did Not Attend' (DNA), i.e. the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change appointment. The effects of these are:

  • an increase in the waiting time for appointments;
  • frustration for both staff and patients;
  • a waste of resources;
  • a potential risk to the health of the patient.

General Policy

Appointments that are cancelled within 1 hours or less of the scheduled time will be classed as a DNA and recorded in the clinical system.

If a patient fails to cancel a pre-booked appointment as above, or fails to attend, on at least three occasions in the last 6 months, a first warning letter will be sent to the patient, advising them of the disruption and effect on patients and staff. This is sent with approval of the patient's named GP.

If the patient again fails to cancel a pre-booked appointment as above, or fails to attend, a second warning letter will be sent. This is also sent with approval of the patient's named GP.

If the patient fails to cancel a pre-booked appointment as above, or fails to attend, after receiving a second warning letter, the matter will be discussed at a practice meeting and a majority agreement will be reached as to whether the patient will be removed from the practice list, or allowed to remain with possible restrictions on booking appointments. In either case, a third and final warning letter will be issued.

Warning letters are valid for a period of 12 months. Removal based on warnings greater than 12 months old will be invalid - in this case a further formal warning and period of grace will be required.

Newham Access 7 Days A Week Service

At work or can’t attend an appointment at your practice during the day, then a number of appointments are bookable via your GP or by calling direct 0207 540 9949

ALL GP PRACTICES IN NEWHAM CAN BOOK APPOINTMENTS AT THE FOLLOWING HUB’s:

DAY SURGERY HUB TIME
MONDAY-FRIDAY GLEN ROAD MEDICAL CENTRE
1-9 GLEN ROAD, PLAISTOW, E13 8RU
18.30 – 22.00
SATURDAY GLEN ROAD MEDICAL CENTRE
1-9 GLEN ROAD, PLAISTOW, E13 8RU
08.00 – 20.00
PLASHET MEDICAL CENTRE
152 PLASHET ROAD, PLAISTOW, E13 0QT
08.00 – 20.00
SUNDAY GLEN ROAD MEDICAL CENTRE
1-9 GLEN ROAD, PLAISTOW, E13 8RU
08.00 – 20.00
WESTBURY ROAD SURGERY
45 WESTBURY ROAD, FOREST GATE, E7 8BU
08.00 – 20.00

Contact 0207 540 9949 only if you cannot make an appointment during regular day time GP surgery hours (Usually 08.00-18.30 Monday – Friday)

Online Services

Repeat prescription ordering and routine appointment booking (OPEN UPTO 4 WEEKS AHEAD) and emergencies appointment (OPEN FOR 24 HOUR) are now available online via the Patient Access link. Using this service patients can also access their medical records for information regarding their medical problems, medication and adverse reactions.

click here for online access

To sign up to use this service please contact reception for your online registration instructions. Once you have registered to use the online services you will be able to book appointments online, order repeat prescriptions and access your medical records.

Appointments with the Nurse

Please telephone our receptionists or drop in at the surgery to make an appointment with the nurse. Please make a separate appointment for each family member needing to be seen.

Cancel An Appointment

If you are unable to keep your appointment or no longer need it, please inform the surgery as soon as possible. This will enable us to offer your appointment to another patient. Text reminders are sent for the appointment. If you are cancelling the appointment please text back to inform cancellation.

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

Your Neighbourhood Professionals. Just a Click Away! Plashet Pharmacy Woodside Pharmacy
Your Neighbourhood Professionals. Just a Click Away! Plashet Pharmacy Woodside Pharmacy