PRACTICE
CHARTER
PATIENTS' RESPONSIBILITIES
We ask that you treat our doctors and all practice staff with courtesy and respect.
The first hour of the morning can be extremely busy. Please keep telephone calls
brief. If possible, leave routine calls till later in the day.
You are responsible for your own health and that of your children. Please take
the advice given to you at the practice. Let us know immediately if you change
your address or name and remember to give your phone number and postcode.
Please speak to a member of the practice staff if you wish to see your medical
records. This can then be arranged with your doctor. There may be a fee payable.
Please use the out-of-hours service in a responsible manner.
If tests are ordered for you, please ask your doctor or a member of staff about
receiving the results.
Please refer to the rest of this website to get the best out of the services
available including details of our repeat prescription procedure.
You can discuss any medical matter with the doctor, including asking for a second
opinion.
Please let us know if you are unable to keep an appointment. We can then offer
that appointment to someone else.
Where an appointment or acknowledgement of a routine referral for a hospital appointment
is not received within six weeks, contact the hospital concerned.
GPs' RESPONSIBILITIES
You will be treated as an individual and will be given courtesy and respect at
all times. You have the right to be treated confidentially.
Respect for religious and cultural beliefs will be honoured.
Normally we will answer the telephone promptly and courteously.
You have the right to information about your own health (illness and treatment,
possible side effects, prevention of recurring illness etc). We will offer medical
advice and information for promotion of good health. You have the right to see
your own medical records subject to the limitations of the law. A charge may be
made.
Home visits will be made when requested only if the doctor feels that you are
not well enough to attend the surgery. The final decision rests with the doctor.
We may give you test results when you telephone the surgery for them, or you may
be asked to make an appointment with the doctor to discuss them.
On registering as a new patient, you will be offered a health check with the nurse.
If your doctor believes that you need a second opinion, then they will arrange
this.
You will be given a time to see the doctor in accordance with the system used
in this practice. If there is a substantial delay for any reason, you will be
given an explanation.
Repeat prescriptions will normally be ready within 48 working hours from the surgery or for collection from a local pharmacy, following your written request arriving at the surgery.
Routine referral letters for hospital appointments will normally be dispatched
from the surgery. Urgent referrals for hospital appointments may be faxed, telephoned
or provided as a handwritten note for the patient to take to the hospital.
FREEDOM OF INFORMATION - PUBLICATION SCHEME
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
This scheme is available from the practice manager.
|
